Shipping Policy – CCTV Security Camera Systems

Shipping Cost

Shipping is free for all products.

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Delivery Terms

• The estimated delivery date is indicated for each product.

• Delivery times depend on the handling time and transport time.

• Handling and transport refer to business days only (excluding weekends and holidays).

Same-day shipping applies to orders placed before 2:00 PM GMT. Orders placed after this time will be shipped the next business day.

⚠ Delivery dates are estimates and may vary depending on courier logistics.

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Order & Shipping Communication

• Order Confirmation: You will receive a confirmation email with your order number after completing your purchase.

• Shipping Confirmation: Once your order has shipped, we will email you the tracking number and courier details.

• Courier Notification: The courier will also send you an SMS or phone call prior to delivery.

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Order Cancellation

To cancel an order, contact us within 3 hours of purchase at
📧 info@cctvsecuritycamerasystems.com

Refunds will be made using the original payment method.
Once the package has shipped, cancellation is not possible.

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Tracking Your Shipment

You will receive a tracking number by email once the order has shipped. If you do not receive it, please contact us at:
📧 info@cctvsecuritycamerasystems.com

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Couriers We Use

• Domestic: USPS, UPS, or FedEx

• International: DHL or BorderGuru

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Signature Requirement

For security, a signature is required upon delivery of all domestic orders. Shipping insurance is also included for your protection.

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Order Inspection

You have 5 days from the delivery date to:

• Inspect your order.

• Report any damage or missing items.

After this period, your order will be considered accepted, and we will not accept claims related to shipping issues.

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Non-Delivery Policies

1. Non-Delivery Due to Incorrect Address

1.1 Buyer’s Responsibility

The buyer is responsible for providing a correct and complete shipping address. Please double-check all shipping details before finalizing your order.

1.2 Failed Delivery

If the courier cannot deliver the order due to an incorrect address, the buyer is solely responsible for the failed delivery.

1.3 Reshipping Fees

If the package is returned due to address errors, the buyer must pay a reshipping fee before the order is sent again.

1.4 Refund Deductions

If the buyer does not proceed with reshipment, a partial refund will be issued minus:

• Original shipping costs

• Any applicable return/reshipping charges

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2. Non-Delivery Due to Buyer Absence

2.1 Availability

Buyers must ensure someone is available at the delivery address during business hours to receive the package.

2.2 Missed Delivery

If the delivery fails due to buyer absence, the courier will typically:

• Leave a delivery notification

• Attempt contact using the provided details

2.3 Rescheduling

Buyers may need to contact the courier to reschedule the delivery according to the courier's terms.

2.4 Reshipping Fees

If the item is returned to us due to missed delivery attempts, a reshipping fee will apply for redelivery.

2.5 Refund Deductions

If the buyer declines reshipment or fails to coordinate an alternative, a refund will be issued minus:

• Original shipping costs

• Return/reshipping charges

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Important Notes

• This shipping policy is subject to change without notice.

• It is your responsibility to review the latest version available on our website.

• We are committed to resolving any delivery issues in a fair and transparent manner.

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For any delivery-related issues, contact us at:
📧 info@cctvsecuritycamerasystems.com